Touch ‘n Go has been asked by the government to take a number of different actions to resolve issues related to the services it offers. One of them is the rebranding of its recently launched Visa TnG eWallet card due to the fact that it cannot be used to pay tolls and public transport.
Domestic Trade and Cost of Living (KPDN) Minister Datuk Seri Salahuddin Ayub said the action was necessary because, while it bears the TnG brand, the Visa card cannot be used to pay tolls or for public transport. As such, he said, the company should avoid using the TnG brand on the card to avoid confusion.
“The government recommends changing the name of the Visa card so as not to confuse users since the word “Touch ‘n Go” is synonymous with the toll payment system,” he said in a post on his.
The ministry also requested the company to address the difficulty of obtaining TNG cards in the market and requested that Touch ‘n Go increase the number of TNG card sales centers and card services at locations other than its existing centers in KL Sentral and Bangsar South.
Salahuddin said that Touch ‘n Go was also instructed to carry out promotional activities and provide early notification to users to inform them about the expiration period of TnG cards, something that users do not notice, especially those who use MyKad to TnG transactions. This is in addition to speeding up the reimbursement process and reducing the time required for balance transfers.
It added that the issue of the sale of TnG cards on online platforms by third parties at multiples of the price is also being addressed, with online marketplace service providers having been instructed to remove such advertisements.
He said the ministry’s enforcement division would take legal action against any party selling TnG cards above the price set by the issuer under the Price Control and Anti-Speculation Act 2011. Salahuddin added that Touch ‘n Go has been given one week to produce his follow-up action plan.